Best Buy Store Card Reviews: 590+ User Ratings
Get 5 points per $1 spent (10% back in rewards) on your first day of purchases made on the credit card within 14 days of account opening.
Get 2.5 points per $1 spent (5% back in rewards) on qualifying Best Buy® purchases when you choose Standard Credit.
Choose 5% back in rewards or flexible financing options. Get a $5 reward certificate for every 250 points.
Enjoy exclusive discounts and events and free shipping on purchases $35 and up
0% intro APR for 12 – 24 months, 31.24% (V) APR after that
Balance Transfers Not Allowed
by John Kiernan, Managing Editor
July 19th, 2023
Best Buy Store Card Pros & Cons
No membership fees
High rewards rate
10% back in rewards initial rewards bonus
Qualify with fair credit
High regular APR
Deferred interest
Best Buy Store Card Review
3. 0 / 5
The Best Buy Store Credit Card is a good credit card for people with fair credit or better who regularly make purchases from Best Buy. The Best Buy Store Card has no annual fee, gives 10% back on your first day of purchases (within 14 days of opening an account),… show more
View 618 User Reviews
Can’t find what you are looking for? Submit your question about Best Buy® Store Card to our community. Editorial and user-generated content is not provided, reviewed or endorsed by the issuer of this card. In addition, WalletHub independently collected information for some of the cards on this page.
Most Popular
Can I use my Best Buy Credit Card anywhere?
7
Upvotes
Chip Lupo, Credit Card Writer
@CLoop
Yes, you can use the Best Buy® Credit Card anywhere that accepts cards on the Visa network. That means you can use the Best Buy® Credit Card at 10.7 million U.S. merchant locations, plus at millions of other merchants across 200 countries and territories worldwide.
The Best Buy Store Card, on the other hand, can only be used for purchases at Best Buy.
Other things to know about the Best Buy® Credit Card:
The Best Buy® Credit Card has a 0% foreign transaction fee, which means you won’t incur extra charges for international purchases. The card also comes with an annual fee of $0 and offers 0.5 – 2.5 points / $1 spent on purchases. So, it’s a good option for people who spend a lot on their card each month.
What credit score do you need for the Best Buy Store Card?
8
Upvotes
Bogdan Roberts, Credit Cards Moderator
@bogdan_roberts
The credit score that you need for the Best Buy Store Card is 640, at a minimum. That means Best Buy Store Card requires fair credit or better for approval. There are other things besides your credit score that are taken into account for Best Buy Store Card approval.
Here’s what you…
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View more answers
What are my Best Buy credit card approval odds?
2
Upvotes
WalletHub
@WalletHub
Your Best Buy® Credit Card approval odds are pretty good as long as your credit score is at least good. There are actually two Best Buy credit cards, the Best Buy® Credit Card and the Best Buy® Store Card that you can only use at Best Buy. If you don’t get the Best Buy® Credit Card,…
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View more answers
Is there an annual fee for the Best Buy Credit Card?
8
Upvotes
Bogdan Roberts, Credit Cards Moderator
@bogdan_roberts
No, there is no annual fee for the Best Buy® Credit Card. So, you don’t have to worry about paying a cent for just having it. You can keep it open with a zero balance and it will help you improve your credit score. Just remember to use it from time to time…
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How can I upgrade my Best Buy Credit Card to the Visa version?
3
Upvotes
Michael Woods
@mike_woods7
You cannot upgrade your Best Buy Credit Card to the Visa version.
If you want the Best Buy Visa card, you’ll have to submit another application. Keep in mind that this could result in a hard pull on your credit, which may lower your score for a short period…
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Where can I check my Best Buy Store Card balance?
4
Upvotes
WalletHub
@WalletHub
You can check your Best Buy Store Card balance online. You can use the same login details to check your balance on-the-go on the Citi mobile app, available both on iOS and Android. Either way, you need to sign up for online banking.
You can also check your balance…
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What’s the difference between the Best Buy Store Card and the Best Buy Credit Card?
31
Upvotes
WalletHub
@WalletHub
Between the Best Buy Store Card and the Best Buy Credit Card, the Best Buy Credit Card is the clear winner. The Best Buy store card can only be used at Best Buy, while the Best Buy credit card can be used anywhere Visa is accepted. But you only need…
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Why was my Best Buy Store Card application denied?
11
Upvotes
WalletHub
@WalletHub
It’s hard to say why your Best Buy Store Card application was denied, as meeting that minimum credit requirement does not necessarily guarantee approval.
Issuers also use different approval criteria for different cards, taking into account factors such your income and existing debt obligations, too.
With that being…
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Can I use my Best Buy Store Card instantly after approval?
10
Upvotes
WalletHub
@WalletHub
If you just got approved for the Best Buy Store Card and did not receive your card, you will not be able to use it just yet.
If you already received the card, you will be able to use it immediately after registering it. Please visit the following link to…
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What are my Best Buy Store Card approval odds?
1
Upvote
thomas friedman, WalletHub Credit Card Analyst
@tom_friedman
Your Best Buy Store Card approval odds are high if you have a credit score of 640+. This means that you need to have at least fair credit to get this card.
Having said that, it is also worth noting that a fair credit score does not guarantee approval. The issuer will…
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Share your insights and review for the Best Buy® Store Card
Most Recent
lmontgo2
@lmontgo2
1 Star Rating
Horrible card. I paid off my account never had a balance that was to high. Paid them off they closed my account without even telling me. I called them to see why my account was closed they said because i had 2 missed payments from other accounts. Those mispayments were lost in the mail, I had gotten them straighten out. I very disappointed with best buy and Citi bank and I will never do business with them again. Don’t waste your money on this place.
Comment
Still Learning
@Z9CLINE9
5 Star Rating
Verified Customer
Love the many 0% promotions that they run so much,I never pay interest on my purchases. Plus adding sales prices on so many different thing makes this almost a one stop shop. Have had my card 10 yrs.and still haven’t been offered to upgrade to Visa or Mastercard. Guess I should have taken it @ the start but,got .confused thinking offering was the Gold and definitely didn’t want that kind of visa. Anyway it’s great little srore card same high apr.as most retail &got 26% Enjoy just not more than you can pay off the next month when bill comes due or during the promo time….
Good Luck….NCZ
Comment
Darlissa Green
@josine3
1 Star Rating
They closed my account due to Equifax or so they say. I have no delinquent accounts and never ever been late on anything. I contacted Equifax they sent my report which proves this and had me go online to my Equifax and create an account. I have pictures and screen shots and the report only for them to say they closed my account. This is crazy after 5yrs with this company never missed a payment if I decided to use my card and never paid out the 12-24 month period always 2-3 but they rather lose a customer than fix they error. I will not deal with this company ever again. 2020 they did me bad when I purchased a tv and now this crap. Forget everything Best Buy
Comment
ASHLEY Har
@lady_eagle_09
2 Star Rating
It was convenient when I needed to make a large purchase at Best Buy. That’s all I’ll say for the card. Other than the zero percent interest, I never got perks from it. It charged me $2 a month when you don’t use it. I was aware of the charge when I got the card, but it’s still kind of annoying. My biggest issue is when I tried to pay the thing off. I called and made a payment over the phone and received a confirmation number for paying off the card. In addition, I got a statement 3 days later showing a $0 balance with $0 due. With the confirmation number and the balance email, I assumed I was done with the card. To preface the next part, I will take some blame for not following my account closer, but in my defense did not get another email until 37 days later saying I owed $40 on top of the amount I thought I had paid off. Granted, I had not followed my bank account close enough, and I can’t see where it was ever charged or refunded now, but I NEVER got an email saying the payment didn’t go through or that I had a statement sometime in the 37 days that I owed money. I ended up paying it off today, but there were $40 worth of interest charges building up and added to my original payoff amount. The account supervisor did take off one of the interest charges but did not take off the other. That and the convenience of the card when I actually did need it every so often is the only reason the card received 2 stars.
Comment
jafoxbody50
@jafoxbody50
1 Star Rating
Never again. I got this store card in May 2017 1200 dollar limit. I dont use it much bought a laptop paid it off bought some other little things but rarely used it. Recently went to buy a security camera and they tell me my balance is only 100 bucks. Store staff told me i should have used it more. Customer service never said that when i signed up for it I just made all my payments on time. So hell with it 500 bucks left pay and shut it down.
Comment
ericaleigh81
@ericaleigh81
1 Star Rating
I got a best buy store card thinking I could get a decent laptop and pay it off over time. I got socked with a $165 interest fee that they will not remove. The “deals” are a joke- the’ll get more than the original price once they hit you with the interest payments. — Don’t bother, unless you want to just give them your money. I’m closing out my card ASAP!
Comment
Saied Karoo
@Saiedkaroo_1
1 Star Rating
Been a loyal Best Buy customer for years had a. Eat buy card for 4 years with no issues until recently. Due to an error on one of my last payments where Best Buy sent me back my payment I was charged over $700 dollars interest. I called customer service and I explained my situation and that how it was an error on there end and all they could say was sorry we can’t help you that the charges were already on your account. Honestly I can’t believe this sort injustice is practiced at Best Buy. Never again will I shop at Best Buy.
Comment
Mike Julie
@mikej_5
3 Star Rating
The Best Buy store card is a fairly typical store card. You get 2.5 points for every dollar spent at Best Buy and redeem the points in the form of a $5 voucher for every 250 points spent. You can opt for special no interest financing and the term depends on the price. However you have to chose between special financing or points – you can’t do both.
Comment
Lily Yee
@misslilyyyyyy
4 Star Rating
I like that with this card, one can choose 2 versions. 1 version is only good for best buy items or the other version you can use it as a regular credit card and good for anywhere. I like using it for best buy items since the store has constant promotions of interest free purchases for either 12 or 18 months. I bought a dyson vaccuum for 600ish and just pay like 50 a month. Ifind it super helpful to have when I want to buy things like fridges and washing machines. The online payment is through citi bank which is easy to use
Comment
Ian Goodwin
@iangoodwin88
4 Star Rating
When it comes to tech gear, the blue and yellow is a great store. Better yet, it’s difficult to walk out without having spent a $1000 on a new appliance (TV, game systems, games, etc.). That being said, the deferred payments option is great. I utilize this option to collect interest on the money that I would normally use on site. It’s very nice, and as long as you remind yourself to pay on time, you won’t be hit with the high APR. If you are a frequent Best Buy shopper, you should check out this card.
Comment
Review Best Buy® Store Card
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My Best Buy Store Credit Card Review – Forbes Advisor
Chauncey Crail
Chauncey CrailContributor
Chauncey grew up on a farm in rural northern California. At 18 he ran away and saw the world with a backpack and a credit card, discovering that the true value of any point or mile is the experience it facilitates. He remains most at home on a tractor, but has learned that opportunity is where he finds it and discomfort is more interesting than complacency.
Contributor
Updated: Jan 13, 2023, 2:45am
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors’ opinions or evaluations.
The My Best Buy Credit Card* isn’t the best choice unless you enjoy regularly making large purchases at the big box retailer, in which case it can either generate some solid rewards only redeemable at Best Buy or offer several different price-dependent financing options for those purchases.
My Best Buy Credit Card
Pros
- Solid rewards on Best Buy purchases
- No annual fee
- Potential to choose deferred interest financing option
Cons
- Store card: Only for use at Best Buy and associated stores
- Complex financing options may be difficult to understand
- No major extra benefits
- My Best Buy Points only redeemable on Best Buy purchases
Highlights
- 5% back in rewards when you choose standard credit
- Bank your rewards until you’re ready to issue a reward certificate
- No annual fee
More Highlights
Credit Score ranges are based on FICO® credit scoring. This is just one scoring method and a credit card issuer may use another method when considering your application. These are provided as guidelines only and approval is not guaranteed.
N/A
Introduction
The My Best Buy card should not be confused with the My Best Buy Visa Card. This closed-loop, out-of-network card may only be used at Best Buy stores, on bestbuy.com or on the Best Buy mobile app, though the headlining features of the card are similar to its in-network Visa counterpart.
The card offers cardholders a choice: rewards or financing. If you choose rewards, you’ll earn 5% back in rewards when you choose standard credit.
If a cardholder chooses financing, the choices and outcomes become more complicated. The My Best Buy Card offers deferred interest financing. It’s important to understand that these offers are not the same as a typical credit card offer of 0% introductory APR on purchases, though some elements may seem similar. For example, like a 0% introductory period, interest will not be charged if the entire principal is paid off before the end of the promotional APR period. With deferred interest financing on the Best Buy Card, however, regular monthly payments are required.
Balances not paid off by the end of the promotional period accrue interest at the card’s regular purchase APR.
Compare My Best Buy Store Credit Card With Other Cards
My Best Buy Credit Card
Credit Score ranges are based on FICO® credit scoring. This is just one scoring method and a credit card issuer may use another method when considering your application. These are provided as guidelines only and approval is not guaranteed.
N/A
Citi® Double Cash Card
Apply Now →
Apply Now
On Citi’s Website
Rates & Fees
Credit Score ranges are based on FICO® credit scoring. This is just one scoring method and a credit card issuer may use another method when considering your application. These are provided as guidelines only and approval is not guaranteed.
N/A
Amazon Prime Rewards Visa Signature Card
Credit Score ranges are based on FICO® credit scoring. This is just one scoring method and a credit card issuer may use another method when considering your application. These are provided as guidelines only and approval is not guaranteed.
Get an Amazon gift card instantly upon approval
At a Glance
- $0 annual fee
- Earn 5% back in rewards when you choose standard credit
- Financing offers for Best Buy-only purchases
My Best Buy Card Rewards
Earning Rewards
If you choose to earn rewards instead of taking advantage of one of the special financing options available with the My Best Buy Card, the card will earn 5% back in rewards when you choose standard credit
Redeeming Rewards
Rewards may be redeemed for reward certificates and Best Buy promotional offers. For every 250 My Best Buy Points, reward redeemers will be eligible to receive a $5 reward certificate. For those reaching for a calculator, that’s an eventual redemption value of $0.02 per point used toward the certificate (the certificates have no cash value)—assuming you actually use the whole certificate.
Reward certificates may be used at Best Buy retail stores, BestBuy.com and the Best Buy mobile app, but some products, like gift cards, certain premium major home appliances and home theater products, sales tax, service charges and discounted Best Buy Business or commercial purchases or anything purchased from a non-participating store or a Best Buy Store via third-party marketplace like Amazon, Google or eBay do not qualify.
Rewards Potential
To determine the rewards potential of the My Best Buy Card we have to consider what an American household might spend on a credit card each year. Forbes Advisor uses data from various government agencies in order to determine both baseline income and spending averages across various categories. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. Of this, we believe an avid Best Buy consumer could spend $3,500 in purchases at Best Buy.
A cardholder with $3,500 in annual purchases at Best Buy would earn 8,750 My Best Buy points from those purchases. This could be redeemed for 35 $5 reward certificates for a total of $175 to use at Best Buy.
0% Introductory Rates
Your Best Buy-only purchases must qualify for the card’s array of financing options. Merchandise type and amount spent qualify your purchase balance for deferred interest financing. The table below displays available deferred interest financing periods for purchase types and their corresponding minimum spend amounts.
Storewide Purchases | $299 and up | 12 months |
Appliance and Geek Squad Purchases | $599 and up | 18 months |
Unlocked Phone and Geek Squad Purchases | $649 and up | 24 months |
Select Exercise Equipment and Geek Squad Purchases | $799 and up | 24 Months |
Home Theater and Geek Squad Purchases | $999 and up | 24 months |
Other My Best Buy Card Benefits
- Tap to Pay: Cardholders can use chip-enabled cards to avoid inserting or swiping at the cash register.
Fine Print
Interest Rates
- Regular APR: 31.24%
- Purchase Intro APR:
- Balance Transfer Intro APR: N/A
Fees
- Annual Fee: $0
- Balance Transfer Fee: Either $15 or 5% of the amount of each transfer, whichever is greater.
- Cash Advance: Either $10 or 5% of the amount of each cash advance, whichever is greater.
How the My Best Buy Card Stacks Up
My Best Buy Card vs. Citi® Double Cash Card
The Citi Double Cash earns an unlimited 2% cash back on all purchases—1% when purchases are made and another 1% when they’re paid off. The card also offers a 0% intro APR on balance transfers for 18 months. After that, the standard variable APR will be 18.99% – 28.99%, based on creditworthiness. An intro balance transfer fee of either $5 or 3%, whichever is greater, applies to transfers completed within the first 4 months of account opening. After that, the fee will be 5% of each transfer (minimum $5).
The Citi Double Cash will outearn the My Best Buy Card in terms of value earned for most account holders not focused on spending reward money only at Best Buy, but to finance purchases with this card would require using a balance transfer and ultimately might be a more complicated financial maneuver.
My Best Buy Card vs. Amazon Prime Rewards Visa Signature Card*
The Amazon Prime Rewards Visa offers much more latitude in terms of reward earning and much more clarity in terms of financing. Like the My Best Buy Card, Amazon Prime Rewards Visa offers a choice of rewards or financing. Cardholders who choose rewards earn 5% cash back in rewards at Amazon.com and Whole Foods Market with an eligible Prime membership, 5% back on Chase Travel purchases, 2% cash back at restaurants, gas stations, drugstores, and local transit and commuting and 1% on all other purchases. Get 10% back or more in bonus rewards on rotating categories and products sold on Amazon. com. This card does not offer traditional 0% introductory APR periods, however, cardholders may be eligible to choose a 0% APR period where they make equal monthly payments ranging from 6 to 18 months on qualifying purchases of $50 or more, after that a variable APR of 19.24% – 27.24% applies. A balance transfer fee of either $5 or 4% of the amount of each transfer, whichever is greater, applies.
Similar in rewards structure to the My Best Buy Card’s rewards, the Amazon Prime Rewards Visa allows cardholders to redeem points for purchases or cash. This is a major benefit over the Best Buy Credit Card.
Best Buy Credit Card vs. Costco Anywhere Visa® Card by Citi*
The Costco Anywhere Visa, like the My Best Buy Card, is issued by Citibank. Cardholders can earn 4% cash back on eligible gas and EV charging purchases for the first $7,000 per year, then 1% thereafter, 3% cash back on restaurants and eligible travel purchases, 2% cash back on all other purchases from Costco and Costco. com and 1% cash back on all other purchases. A Costco membership is required to apply. The card also offers a damage and theft purchase protection benefit.
Costco sells electronics, too but the card won’t earn as much on those purchases as the My Best Buy Card would earn on electronics at Best Buy. We think the Costco Anywhere Visa will be better for most, but your spending habits and benefit preferences will determine which card will provide you with the most value.
Is the My Best Buy Card for You?
Are you a die-hard Best Buy fan who wants the latest technology all the time and plans to buy it at Best Buy? Then sure, go for it. For everyone else, we advise cards that’ll reward spending more effectively and return rewards with much more flexible redemption options.
See our list of best cash-back cards for more details.
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Forbes Advisor adheres to strict editorial integrity standards. To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved, or otherwise endorsed by our partners.
Chauncey grew up on a farm in rural northern California. At 18 he ran away and saw the world with a backpack and a credit card, discovering that the true value of any point or mile is the experience it facilitates. He remains most at home on a tractor, but has learned that opportunity is where he finds it and discomfort is more interesting than complacency.
The Forbes Advisor editorial team is independent and objective. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. This compensation comes from two main sources. First, we provide paid placements to advertisers to present their offers. The compensation we receive for those placements affects how and where advertisers’ offers appear on the site. This site does not include all companies or products available within the market. Second, we also include links to advertisers’ offers in some of our articles; these “affiliate links” may generate income for our site when you click on them. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Advisor. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Advisor does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Here is a list of our partners who offer products that we have affiliate links for.
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How to use a credit card correctly
A credit card is a convenient financial tool that will help out in many situations – for example, if important expenses are coming up, but there are no free funds at hand.
Unlike a debit card, money on a credit card belongs to the bank. This means that the spent amount must be returned within a certain time – a grace period. You can repay the debt later, but then the bank will charge you interest. Knowing the basic rules for using a credit card, you will not only avoid overpayments, but also be able to receive additional benefits – for example, thanks to cashback and discounts in partner stores.
We tell you how not to pay interest and profitably use privileges from the bank.
How to use a credit card
Pay off your debt before the end of the grace period
Almost all modern credit cards have a grace or interest-free period, during which you can use the bank’s funds for free. Paying off debt before it ends is one of the main conditions for using a credit card. Make payments on time, and the bank will not charge you interest!
In order not to miss the grace period end date, you need to understand how it works.
Let’s give an illustrative example:
The Mir credit card has a grace period of up to 55 days, which starts on the same day of the month, i. e. it is not tied to the date of the first purchase, but to the date the card was issued.
On February 13, a client of Russian Standard Bank issued a Mir credit card, and on February 18 he paid for the first purchase. To pay off the debt without interest, he has not 55 days, but 50, since the grace period is counted from the 13th.
In order to use the credit card grace period correctly, you need to remember a few simple rules:
- Keep track of the end date of the grace period – it is easy to see it in the RSB Mobile mobile bank or the RSB Online internet bank. In addition, every month we send an invoice on the card, which also indicates this date.
- If possible, transfer purchases to a more favorable date. If the grace period starts on the 13th, don’t make purchases on the 12th – it’s better to wait 1 day and the grace period will be much longer.
Connect installment plan
Installment plan is another convenient way to avoid interest on a credit card. Unlike the grace period, it allows you not to pay interest up to 24 months, and at Russian Standard Bank it can be issued not only for purchases, but also for cash withdrawals. At the same time, the amount is divided into equal payments that must be made monthly during the selected period.
Here is how the installment plan works on the example of the Mir credit card:
Make purchases in any stores and withdraw cash at any ATMs
One of the main advantages of the Mir card is the ability to connect installment plans for any purchases and withdraw cash from any ATMs in the territory of the Russian Federation.
You can get an installment plan for purchases in partner stores for up to 12 months – this option is free.
Paid connection is available in any other stores and for up to 24 months.
Connect by installments until the end of the grace period
To use the service, activate it before the end of the grace period. This can be done in a mobile application, Internet banking or by phone.
Do not limit yourself in purchases
You can transfer in installments an unlimited number of purchases within the credit limit on the Mir card – up to 300,000 ₽.
Use cashback
A cashback credit card can be very beneficial if used correctly. For example, with the Mir card, you can receive cashback in rubles on promotions from the payment system, and in points – through our RS Cashback loyalty program.
To make purchases with maximum profit, follow these simple rules:
- Follow the offers of partners.
Russian Standard Bank partner stores offer increased cashback up to 25% for a variety of goods and services. Before buying, read the list of partners and their terms and conditions and select the appropriate option. - Choose the best categories.
Every three months, we offer to choose several categories, for purchases in which we give increased cashback. For example, for the “World” card, it is 5%.The more purchases in the selected categories, the greater the benefit.
- Pay with your card more often.
To receive cashback, you need to spend at least 5000 ₽ during the bonus period. Keep track of the amount of purchases to always stay in the black.
Travel on special terms
Book hotels, buy air and train tickets on the travel.rsb.ru travel portal and get increased bonuses when paying with a Russian Standard Bank credit card.
Mir credit card
0%
Interest-free installments up to 24 months
Make purchases with the card, transfer them in installments and pay no interest:
90 029
Up to 25%
Cashback and discounts at bank partners
Offers with maximum benefit in more than 200 partner stores.
0 ₽
Card maintenance month.
3 steps to obtaining a Mir card
Step 1. Fill out the application form
Leave an application on the website, by phone or at the nearest bank office.
Step 2. Wait for a decision
A bank employee will contact you immediately after the application is approved.
Step 3. Get the card
Pick up the card at the bank office or order free delivery by courier.
Issue a card
Requirements for the borrower
- Russian citizenship.
- Age from 21 to 70 years.
- Permanent registration in the region where Russian Standard Bank operates.
Required documents
- Passport of the Russian Federation.
- The second document of your choice: SNILS, international passport, driver’s or pension certificate, Mir card of another bank.
Eight uncomfortable questions for Sberbank about credit cards
A credit card is a common product today. But even bankers admit that not all credit card holders know how to use credit cards competently and get the maximum benefit
What banks are guided by when creating new credit cards, two speakers told: cluster “Credit Cards” and Denis Okhrimovich, Marketing Director of the retail business of Sberbank.
– There is a stereotype that a credit card is evil and should only be used as a last resort. This is true?
Alexander Kalinkin: This stereotype is still alive. It’s just that every year there are fewer and fewer people who believe that credit cards are evil. The general level of financial literacy is increasing: gradually people begin to understand the basic principles of using a credit card, what is an interest-free period and how it works.
Denis Okhrimovich: A turning point in the minds of Russians began to occur a few years ago. If earlier a credit card was perceived more as a credit tool for making large purchases, now we see that with the help of credit cards you can make daily purchases. Today, the top 3 categories of goods that Russians pay for with credit cards include shopping in supermarkets, household goods and clothing. People are choosing to use credit cards for normal, day-to-day expenses due to the fact that cards are becoming more accessible and understandable. Many banks are looking to simplify this product and make it more accessible to a wider audience. If you have a credit card with no annual fee, long interest-free period and comfortable credit limit, using such a card for daily purchases becomes more profitable than using a debit card.
— Then what is the benefit of the bank?
D.O.: The bank, of course, earns on interest – not all clients have time to repay the debt during the grace period. Then the bank will earn on interest. In addition, the bank earns on trade turnover. In addition, when paying for purchases with a card, a merchant pays a commission for acquiring. This commission is shared between the acquiring bank and the bank that issued the card. Banks also make money from commissions for cash withdrawals and transfers, and some banks still charge an annual service fee. But in general, you need to understand that banks are not faced with the task of making money on a single product. It is more important for the bank to provide a wide range of products that would meet the needs of the client as much as possible. On some products, the bank will earn more, but on some it will not earn anything.
— What is important for a client to pay attention to when choosing a credit card so as not to be disappointed later?
D.O.: I would advise clients to pay attention to things that will eventually affect subsequent expenses. This is primarily a fee for the card, or rather, its absence, and an interest-free period. When you see an advertisement in which a certain bank promises a fairly long interest-free period, you think that for all the days promised by the advertisement you will not pay interest on any purchase made during this period. This is often not the case, especially with banks that are particularly active in promoting their credit cards with a long grace period.
The interest-free period works like this. You make a purchase, for example, on January 1st. With regard to it, the interest-free period is valid until April 10. For the next purchase that you make, for example, on February 1, the interest-free period is also valid from the date of the first purchase and will no longer be 100, but 70 days. And for a purchase made on April 5, your interest-free period will be 5 days. Unlike competitors, the credit SberCard has a completely understandable and profitable interest-free period. In a similar situation, for everything that a client buys in January, he will have 90 days to return the money without paying interest. For all purchases made in February, the client will again have 90 days to return the debt.
А.К.: Banks also offer a third option, when the same interest-free period of 120 days looks different, and the client is offered to return the spent three months without interest within one month. It sounds attractive, but try to return in a month everything that you spent within three!
In addition to a long interest-free period, banks saturate credit cards with other features that are attractive to the client. For example, they give a low rate for a limited period of time or for the fulfillment of certain conditions, for example, for turnovers on the card. Today, some banks allow the client to postpone the date of payment on the card, adjusting it, for example, to the date of the salary. In other words, the conditions have become noticeably more attractive than they were a dozen years ago, but it has become much more difficult to understand them.
— What are the most common credit card mistakes that work in the bank’s favor?
A.K.: The first mistake is to get into the wrong bank and choose the wrong product that the client needs. For example, when a person is chasing the longest interest-free period, and then it turns out that the interest-free period offered by the bank, despite the beautiful numbers, works absolutely inconveniently for you.
The second common situation is to withdraw cash from a credit card or make transfers, which, like cash, are subject to a commission and an increased interest rate. It is not critical when such withdrawals are one-time cases, since for many a credit card is a lifesaver just for an emergency. It can be considered a mistake when, having received a credit card with a limit of 2–3 salaries, a person cashes out this limit in full. In fact, in this situation, the client uses a credit card as a consumer loan. This often happened at the initial stage of the appearance of credit cards. Now people do this less often, but from time to time it happens. This is a situation where the client immediately pays a commission, and the bank starts charging an increased interest rate from the first day. Taking a consumer loan for the same amount, one could spend much less. So, at Sberbank, the rate on consumer loans is now about 9,9%.
The third mistake of credit card holders is to withdraw cash to various kinds of electronic wallets in order to further use them to participate in sweepstakes and bet on sports. As a rule, these transactions also do not fall into the interest-free period and they also begin to accrue interest. It’s good when the rate is the same for both cash withdrawals and any purchases. Another thing is when you use a bank card with a declared purchase rate of 23%, you think that you are making a purchase and betting on sports, and the bank evaluates this rate as a cash withdrawal and starts accruing a percentage that is significantly higher than the declared one and can reach up to 50 %.
– Can a customer outwit a bank? What life hacks do advanced users have?
А.К.: Year by year the number of clients who understand how the interest-free period works is growing. But there are other subtleties in using a credit card. So, today the “golden rule” of a credit card user is to take a card that you don’t have to pay for if you don’t use it. In addition, it is important to know that some banks have waived card service fees, but on the condition that the client must spend a certain amount every month. This is also not the best option. Some banks still have a monthly fee for SMS informing, which is comparable to the cost of the card. For those who consider the card as a spare wallet in our turbulent times, these options are unacceptable. In this case, you need to look for a card that will not draw money out of you every month.
The second point is that, paradoxically, the right credit card allows you to make savings and generate passive income. For example, you can save your salary to a savings account or deposit, paying for daily purchases with a credit card, which at the end of the year will bring you good interest on the deposit. Or buy things on sales and at big discounts immediately with a credit card, without waiting for the salary to arrive. Or do not save up for a few months for a big purchase, make it with a credit card and start using it, improving your quality of life right now. A long interest-free period allows you to do all this using the bank’s money for free.
– Is it profitable for the bank when a client switches from an older credit card to updated offers? Advertising promises that they are more profitable. It turns out that the bank improves the cards at a loss?
A.K. : No bank will make a product “at a loss”. We clearly calculate the economics of each proposal. First of all, it is beneficial for the bank when the client actively uses the card. When a more “expensive” product is on the client’s table, it does not bring benefits to the bank. In other words, it is more profitable for the bank to earn a little less on each client who is interested in an improved product than to earn nothing. Therefore, we are talking about a situation where the bank’s benefit is to increase active customers, albeit at the expense of reducing its own commission in each individual case.
– Nowadays, many people try to have several credit cards in their wallet. Does it make sense? Is it possible to have two Sberbank cards at the same time?
А.К.: Some people think that several credit cards are a life hack that allows you to “cheat the system”, withdraw from one credit card and transfer to another. But, firstly, in any case, a person has a debt to the bank at the very beginning, and secondly, this is how you can outwit yourself: different payment dates, different approaches to calculating the interest-free period for banks – all this must be kept in mind, there is a higher risk of forgetting something, going into arrears or flying out of the interest-free period. Sberbank has a condition – one credit card per client. We believe that two or more credit cards complicate the customer journey: there is a higher chance of having a negative experience if you fall into a serious delay.
— What other features of credit cards are not yet known to customers, but banks are already working on them?
D.O.: High competition in this market has led to the fact that so far we see no reason to compete by changing the interest-free period or the interest rate. Rather, banks will work to fill their credit cards with as many bonuses as possible. In particular, as a large bank working to create its own ecosystem, Sber aims to integrate its SberCard credit into all ecosystem services as much as possible and thus provide additional benefits to the client within this ecosystem.